Terms & Conditions


Please read these terms and conditions carefully before using OUR SITE OR APP – THEY CREATE A BINDING



Thank you for using our website https://feedus.io and app.feedus.io and our mobile app FeedUs (the “FeedUs Sites”). The FeedUs Sites are operated by FeedUs Portal LLC (“we”, “our”, “us”, “FeedUs”), a company incorporated in Dubai, United Arab Emirates. These terms of use (“Terms of Use”) set out the rules for accessing and using the FeedUs sites.

By accessing, browsing or using the FeedUs Sites, you confirm that you accept the Terms of Use and that you agree to comply with and to be bound by them and you agree that they form an agreement between you and us.

These Terms of Use affect your legal rights and obligations. If you do not agree to be bound by all of these Terms of Use, do not access or use the FeedUs Sites.To contact us about the Terms of Use, please email support@feedus.io


1-Privacy Policy

These Terms of Use may refer to our Privacy Policy, which also applies to your use of the FeedUs Sites. The Privacy Policy is not a part of this contractual agreement between you and us but you should read it to find out more about how information which we may collect about you is used and stored.


2-Keeping your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use or your ongoing use poses a security threat to us or anyone else.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@feedus.io


3-Using the Site

You agree to access and use the FeedUs Sites only for lawful purposes. By accessing the FeedUs Sites, you agree that you will not:

  • Use the FeedUs Sites to impersonate other parties or entities;
  • Post or transmit discriminatory, libelous, harassing, defamatory, blasphemous, insulting, obscene or otherwise unlawful content;
  • Post or use any material that infringes upon or violates our intellectual property rights or the intellectual property rights of another;
  • Upload, post, email, or otherwise transmit any material that you do not have a right to transmit under any law or under a contractual relationship;
  • Or use the FeedUs sites to commit a criminal offense or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability.
  • You are responsible for making sure your activities are lawful.
  • You are responsible for maintaining any network connections necessary for you to access the FeedUs Sites.
  • The FeedUs Sites are not intended for any person under the age of 18 or under the age of lawful capacity in their country of residence.
  • You warrant to us that all information you provide to us for the purposes of creating and managing your account is accurate.



Any payments made to FeedUs on the FeedUs Sites shall be conducted in a secure manner. We use a third-party payment gateway which is PCI-DSS certified and armed with 3D secure authentication and a dual-layer fraud protection system.

All food orders that are placed through the use of FeedUs Sites are the subject of transactions between the relevant third party food delivery provider platform and the restaurant in question. All payments due between such restaurants and third party platform providers are subject to separate agreements between them. FeedUs is not responsible for any outstanding dues between the restaurant and third party food delivery providers or last-mile delivery providers.


5-Intellectual Property

We are the owner or the licensee of all intellectual property rights in the FeedUs Sites, and in the material and content published on it (the “Materials”). Those works are protected by intellectual property laws and treaties around the world, including copyright rules. All such rights are reserved. All trademarks, service marks, and logos (the “Trade Marks”) displayed on the FeedUs Sites are the exclusive property of FeedUs or its affiliates or licensees. You will not use the Trade Marks in any manner without our prior written consent.

The Materials include any content which you or other users upload or post on the FeedUs Sites. All such content will be solely owned by FeedUs or its business partners (and you hereby assign any ownership rights in any such content to FeedUs and agree, at our request, to enter into any reasonable form of confirmatory assignment), and may be used by FeedUs in any manner lawfully permitted, without any duty to compensate you, including by reproducing it on relevant partner websites to which it relates.

If you need to download limited extracts of any page on the FeedUs Sites for internal business purposes then you may do so provided that you do not modify any such materials or make them available publicly. Our status (and that of any identified contributors) as the authors of content on the FeedUs Sites must always be acknowledged.

Other than as set out above and other than when viewing the FeedUsSites on your electronic device you are not granted any licence to use or view the Materials and Trade Marks.

You are not authorized to, and you must not:

  • Use any part of the content on the FeedUs Sites for commercial purposes without obtaining a licence to do so from us or our licensors
  • Use, copy, modify, display, delete, distribute, download, store, reproduce, transmit, publish, license, sell, resell, adapt, reverse engineer, decompile, disassemble, or create derivative or modified works of the Materials and Trade Marks
  • Use the Materials and Trade Marks on other web sites or any media (e.g. social media) without our prior written consent
  • Access the Feed Us Sites by using any scripts or automated service of any kind
  • Run any sort of scraping tool or spider on the FeedUs Sites
  • Attempt to access the FeedUs Sites by impersonating any other person
  • Take any action which could attack or disable the FeedUs Sites or compromise the security of any other user
  • Post or upload any content on the FeedUs Sites which is unlawful for any reason (such as pornography, abusive content, illicit content, content contrary to public morals, defamatory content, etc.). We may, in our sole discretion, delete any content.

If you violate any terms in this section 5 (Intellectual Property), your right to use the FeedUs Sites will cease immediately and you must, at our option, return or destroy any copies of the Materials and Trade Marks you have made. Certain violations of this section 5 may constitute criminal offenses in the country where FeedUs is incorporated or where you are located and we will report crimes to the relevant law enforcement authorities.


6-Do not rely on the information on the FeedUs sites

The content on the FeedUs Sites is provided for general information only and does not constitute any form of advice.

We aim to keep the Materials on the FeedUs Sites timely and accurate. However, we cannot guarantee that the Materials are correct. Some Materials may be provided by third parties. We are not responsible for the accuracy or content of third party Materials and will have no liability to you with respect to any such third-party Materials.

Although we make reasonable efforts to update the information on the FeedUs Sites, we make no representations, warranties or guarantees, whether express or implied, that the Materials on the FeedUs Sites are accurate, complete or up to date.



The Feed Us Sites use cookies, including third-party cookies. Please see the Privacy Policy for more information.


8-Other linked websites

Where the FeedUs Sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources. When you select a link to an outside website, you are subject to the terms of use of the owner/sponsors of that website and you accept all risks of using such a website.


9-Our responsibility

In no event will FeedUs or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the FeedUs Sites. We will not be liable for any loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud.


10-Disclaimer of warranties and suspension or withdrawal of the FeedUs Sites

You expressly understand and agree that your use of the FeedUs Sites, or the Material made available through the FeedUs Sites, is at your own risk. The content and function of the FeedUs Sites are provided to you “as is” without warranties of any kind, either express or implied. FeedUs disclaims all warranties and representations (in each case, whether express or implied) including as to fitness for a particular purpose, merchantability and non-infringement to the maximum extent permitted by applicable laws.

The FeedUs Sites are made available in accordance with any subscription term you have selected. We may, from time to time, offer free trial periods. We may cancel or suspend any free trial period at any time and for any reason, without notice. We do not guarantee that the FeedUs Sites, or the Materials on it, will always be available or be uninterrupted and error-free. We may suspend or withdraw or restrict the availability of all or any part of the FeedUs Sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal by posting notice online.

You are also responsible for ensuring that all persons who access the FeedUs Sites through your internet connection are aware of these Terms of Use and other applicable terms and conditions and that they comply with them.



You agree to defend, indemnify and hold harmless FeedUs and all of its affiliates, employees and agents from any and all liabilities and harm incurred in connection with any claim arising from any breach by you of these Terms of Use, including reasonable attorney’s fees and costs. You agree to cooperate fully in the defence of any such claim. We reserve the right to assume, at our own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the prior written consent by us.


12-Limit of liability

All exclusions and limitations in this section apply whatever the basis for liability, including without limitation liability under contract and tort.

FeedUs will not be liable for any indirect, consequential, special or punitive damages under or in connection with these Terms of Use.

Whether direct or otherwise, FeedUs will not be liable for any of the following categories of loss: loss of profit, goodwill, loss of data, loss of use, loss of business or opportunity and reputational damage.

FeedUs does not accept any responsibility for errors, mistakes or inaccuracies in any content on the FeedUs Sites.
The liability of FeedUs is limited to the lesser of: any amounts paid by you to FeedUs over the twelve months period immediately before the date of the event giving rise to liability and the amount of AED 500 (five hundred United Arab Emirates Dirhams).

Nothing in this section will operate to exclude or limit liability to the extent not permitted by applicable law.


13-Using your personal information

The way we use your personal information is set out in our Privacy Policy. We will follow our Privacy Policy in relation to personal information collected via the FeedUs Site.

Communications over the internet and other public communications networks rely on infrastructure operated by various parties and we cannot guarantee the security or integrity of communications between you and us over such networks.



We do not guarantee that the FeedUs Sites will be secure or free from bugs, viruses, “Trojan Horses”, or any other type of malicious code, file or programme, although we deploy reasonable security measures.

You are responsible for configuring your information technology, computer programmes and platform to access the FeedUs Sites. You should use your own virus protection software.

You must not misuse the FeedUs Sites by knowingly uploading any content that contains a software virus, a “Trojan Horse” or any other computer code, file or programme that may alter, damage or interrupt the functionality of the FeedUs Sites or the hardware or software of any person who accesses the FeedUs Sites and you must take reasonable precautions to ensure that any such uploaded content is screened for such things.

You must not attempt to gain unauthorised access to the FeedUs Sites, the server on which the FeedUs Sites are stored or any server, computer or database connected to our site. You must not attack the FeedUs Sites via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this section 13 (Viruses), you may commit a criminal offence under the UAE Cybercrime Law No 5 of 2012 and/or under other laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the FeedUs Sites will cease immediately.


15-Changes to these Terms of Use

We may amend these terms from time to time. Every time you wish to use the FeedUs Sites, please check these terms to ensure you understand the terms that apply at that time. [These terms were most recently updated on 23/04/2020.]


16-Changes to the FeedUs Sites

We may update and change the FeedUs Sites from time to time for any reason and we do not provide any commitment that any service or functionality will not be discontinued. We will try to give you reasonable notice of any major changes.
If a new or updated version of any of our applications is released, you agree to use such new or updated version.


17-Termination of use

We may, in our sole discretion, terminate or suspend your access to and use of the FeedUs Sites without notice for any reason, including for violation of these Terms of Use or for other conduct which we, in our sole discretion, believe is unlawful or harmful to us or to others. In the event of termination, you will no longer be authorised to access the FeedUs Sites, and we will use any means possible to enforce this termination.


18-Additional terms

Some parts of the FeedUs Sites may be subject to additional terms and conditions which apply to their use. In such circumstances, such terms and conditions will be made clear before your access to those parts of the FeedUs Sites. These Terms and Conditions will continue to apply but the additional terms will take precedence if there is a conflict between them and these Terms and Conditions.


19-Governing law

These Terms of Use shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre in Dubai, United Arab Emirates. You and we agree that we shall submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre in relation to any dispute or claim arising out of or in connection with the Terms of Use or its subject matter or formation (including non-contractual disputes or claims).

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